PRO WHEELS
PRO WHEELS’s exchange, cancellation, return, and refund conditions.
No unauthorized return will be accepted. Contact us first and have your order number ready. If you refuse a delivery, the applicable return-policy conditions still apply.
Photograph the affected product and contact us immediately. Do not install a damaged or incorrect product. If a manufacturing defect or fitment issue is discovered during installation, stop and contact us before continuing. Labor costs are not covered.
Eligible returns must be requested within 30 days of delivery. Keep all original boxes and protective packaging for at least one week. Products must be returned in the condition received; items without original packaging are not accepted.
Quick method: a replacement order is charged and shipped while the original return is processed; the refund is issued after the original is received and inspected. Long method: the replacement ships after the original is returned, received, and inspected.
A no-fee exchange may apply when a product was damaged in transit, has a manufacturing defect, or does not match the item described on the invoice.
A full refund may apply when an order cannot be fulfilled and no comparable product exists, a damaged item cannot be replaced, or a manufacturer/site pricing error cannot be honored and you decline the corrected price.
These charges apply when you cancel or refuse delivery, change your mind, select the wrong dimensions or product, order products incompatible with existing equipment or modifications, enter incorrect vehicle information, or cancel after processing.
Returns are not accepted for products ordered against expert recommendations; special-order or final-sale products; an order of only one wheel or tire; installed, mounted, balanced, studded, custom-drilled, modified, painted, coated, road-damaged, or customer/installer-damaged products; or requests made more than 30 days after the sale.
Before tires are mounted, test-fit the wheels to confirm proper brake-caliper and suspension clearance.
Approved refunds are returned to the card used for the original purchase and may take 5–10 business days to appear after processing.